ESSENTIAL FUNCTIONS:
? Possesses skills and competencies to deliver basic contracted customer requirements (includes: copying, faxing, printing and scanning functions)
? Tasks and activities are defined and routine
? Point of contact for equipment support and service
? Perform basic equipment problem diagnosis
? Clean and maintain office equipment as needed
? Replace operator accessible parts and consumables
? Maintain appropriate supply inventory
? Maintain agreed upon level of uptime for copier fleet
? Collect and submit meter reads
? Track and coordinate the Move/Add/Change (MAC) of office equipment/assets
? Point of contact for equipment removal/delivery
? Point of contact to receive and electronically log customer jobs
? Apply asset tags to office equipment and update database
? Process and distribute incoming and outgoing faxes, log for billing purposes
? Ability to lift up to 50 pounds

SKILLS:
? Ability to demonstrate Computer Skills Basic knowledge of PC (keyboard functions, mouse, etc.)
? Ability to demonstrate basic knowledge of MS Word and/or Excel or equivalent -- Open saved workbooks -- Data entry -- Basic data and column/row formatting -- Print and save workbooks
? Able to demonstrate ability to send and receive email ; -- Find, open and save documents and files -- Perform data entry -- Use internet explorer for web browsing -- Send documents to preconfigured printer
? Able to demonstrate use of Basic Math skills (division, multiplication, percentages)
? Able to demonstrate business maturity and professionalism

EXPERIENCE: Experience in a Customer Service environment (minimum 1 year)

EDUCATION: Minimum High School diploma or equivalent

EDUCATION VERIFICATION: Yes

Document Management projects in New York

NAO Services Delivery - GDO - Office (DocuCare) Level 1